Contact us

askMID and MIB do not sell insurance nor can we update the Motor Insurance Database (MID). These services are provided by your chosen insurer or broker. Similarly, any changes to your vehicle or how it is used must be notified to the DVLA. No other party is able to process these details.

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So that you get the best service from us, please check if the answer to your query can be found below:

• To update your vehicle details on the MID, please contact your insurance provider as only they are able to update the record that appears on the MID.

• To find out who you are/were insured with please go to our page for accessing your own MID details.

• To purchase a valid motor insurance policy, please contact an insurance provider.
  For help finding a broker, visit the British Insurance Brokers Association (BIBA) website. To find out more about motor insurance please visit the Association of British Insurers (ABI) website .

• To find out how to declare your vehicle ‘off the road’, please visit www.direct.gov.uk/sorn.

• To find out how to change the registered keeper details for your vehicle please visit the Directgov website.

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Account and one-off search enquiries
Email us at askmidsupport@mib.org.uk. We aim to respond to all emails within 5 working days.

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Insurance law enquiries
For enquiries about the new Continuous Insurance Enforcement (CIE) rules for motor insurance, email us at stayinsured@mib.org.uk. We aim to respond to all emails within 5 working days. Alternatively, phone our askMID helpdesk on 0845 165 2888 for CIE related enquiries only. The helpdesk is open between 8am and 9pm Monday to Friday (excluding bank holidays) and between 9am to 5pm on Saturday.

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Complaints procedure
If you wish to make a complaint, further information is available on our MIB complaints procedure page.

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Contacting the Press Office
The Press Office is available to members of the media and can be contacted by emailing pressoffice@mib.org.uk