Contact us

askMID and MIB do not sell insurance nor can we update the Motor Insurance Database (MID). These services are provided by your chosen insurer or broker. Similarly, any changes to your vehicle or how it is used must be notified to the DVLA. No other party is able to process these details.

So that you get the best service from us, please check if the answer to your query can be found below:

Account and one-off search enquiries
Email us at askmidsupport@mib.org.uk. We aim to respond to all emails within 5 working days.

Insurance law enquiries
For enquiries about the new Continuous Insurance Enforcement (CIE) rules for motor insurance, email us at stayinsured@mib.org.uk. We aim to respond to all emails within 5 working days. Alternatively, phone our askMID helpdesk on 0845 165 2888 for CIE related enquiries only. The helpdesk is open between 8am and 9pm Monday to Friday (excluding bank holidays) and between 9am to 5pm on Saturday.

Complaints procedure
If you wish to make a complaint, further information is available on our MIB complaints procedure page.

Contacting the Press Office
The Press Office is available to members of the media and can be contacted by emailing pressoffice@mib.org.uk

MIB is aware that members of the public are being contacted by companies or individuals fraudulently claiming to work for us or acting on our behalf.

They may also claim that they obtained information from the Motor Insurance Database (MID) and often try to obtain information about road traffic collisions or tell you that you are able to claim compensation from MIB.

We believe that these companies are trying to obtain personal data or money from you. They may sell the data or encourage you to make a false claim.

How will I know if the call is not genuinely from MIB?

  • We only contact individuals or their legal representatives who have submitted claims for an accident with an uninsured or untraced driver or a named defendant/third party in a claim. We do not cold call the public about potential uninsured or untraced claims that can be made to MIB.

  • MIB will never ask you for your bank account details unless you request, and we agree, to an electronic payment to your bank account.

  • There is no money "set aside" for anyone to claim.


What can I do?

If you receive a call claiming to be from MIB and doubt that the caller is genuine, you should be cautious and not give out any personal information or bank details. If you are unsure then:

  • Ask for the caller's full name and contact number

  • Obtain as much information about the caller as you can, then provide these details either by

E-mail or phone on feedback@mib.org.uk or 01908 830001. Where appropriate, MIB will be reporting these incidents to the Information Commissioners Office.

Where can I get more information?

The Information Commissioner's Office (ICO) is aware of this increasing problem. They are gathering more information about calls like this to try and protect your data.
Click here to visit their website.