Contact us

askMID and MIB do not sell insurance nor can we update the Motor Insurance Database (MID). These services are provided by your chosen insurer or broker. Similarly, any changes to your vehicle or how it is used must be notified to the DVLA. No other party is able to process these details.


So that you get the best service from us, please check if the answer to your query can be found below:


Account and one-off search enquiries
Email us at askmidsupport@mib.org.uk. We aim to respond to all emails within 5 working days.


Insurance law enquiries
For enquiries about the new Continuous Insurance Enforcement (CIE) rules for motor insurance, email us at stayinsured@mib.org.uk. We aim to respond to all emails within 5 working days. Alternatively, phone our askMID helpdesk on 0845 165 2888 for CIE related enquiries only. The helpdesk is open between 8am and 9pm Monday to Friday (excluding bank holidays) and between 9am to 5pm on Saturday and Sunday.


Complaints procedure
If you wish to make a complaint, further information is available on our MIB complaints procedure page.


Contacting the Press Office
The Press Office is available to members of the media and can be contacted by emailing pressoffice@mib.org.uk


SCAM ALERT – INSURANCE CLAIMS

Have you been cold called by someone about an insurance claim who claims to be MIB or who says they got their information from the Motor Insurance Database?

The caller may:

  • say that they have been instructed by MIB to call you about your accident claim

  • trick you into giving information about any motor accidents you have been involved in

  • encourage you to falsify information in order to make a claim to MIB

  • try to get your personal data or banking details so that “your compensation” can be paid to you

The MIB does contact:

  • individuals or their legal representatives who have submitted claims for an accident with an uninsured or untraced driver

  • a named defendant/third party in a claim

  • the registered keeper of a vehicle that does not appear to be insured according to the Motor Insurance Database (MID). (MIB will send a warning letter that sets out the immediate action required to stay legal and avoid getting a Fixed Penalty Notice from the DVLA.)

The MIB does not:

  • call the public about claiming for motor accidents unless you have already made a claim to MIB

  • sell or give out the information held on the motor insurance database to unauthorised third parties

  • ask for your banking details via the telephone

To report an incident of this nature to MIB, we will need:

  • The full NAME of the person who called you

  • the TELEPHONE number of the person who called you

  • The name of the company which called you (even if they say they are MIB)

  • The name of your own insurer if you are happy to provide it

We will use the details you provide for anti-fraud and complaints management purposes. We may pass details of your contact to Action Fraud or the Information Commissioner's Office, as well as to the Insurance Fraud Bureau

You can contact us by telephoning 01908 830 001 or e-mailing feedback@mib.org.uk

You can also report it to the Information Commissioner's Office (ICO)

The ICO is aware of this increasing problem. They are gathering more information about calls like this to try and protect your data. Visit their website at: http://www.ico.gov.uk/for_the_public/topic_specific_guides/marketing.aspx